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Customer Relations Coordinator 5622

FullTime - New Britain, CT

Imagine working for a company that knows their employees are the key to its success, a company that provides exceptional results while being environmentally conscious and ahead of the curve in research and development; MicroCare, LLC is that company and we are looking for a Customer Relations Coordinator. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. 

You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative.

MicroCare, LLC is an ISO 9001:2015 registered company specializing in cleaning coating and lubricating fluids used in the installation and manufacture of a broad range of products in the electronics, medical, fiber optic and metal fabricating industries. Since 1983 we have pioneered hundreds of environmentally progressive and sustainable products in response to emerging regulatory demands and our customers' evolving cleaning and coating needs.

We are a company with heart. At all our facilities across the globe, we work in a cheerful, inclusive, and collaborative environment where we respect, encourage, and support our customers, our suppliers and each other. We like to laugh; have fun and we make an important impact. 

MicroCare, LLC offers competitive salaries and benefits: Medical, Dental, Disability, 401k plan, Holiday and Paid Time Off. We strive to connect with, engage with and improve the lives of our employees, our customers, and the communities in which we operate. We are headquartered in central Connecticut accessible from both Greater Hartford and New Haven. If you enjoy talking to people and helping people see the value in new products, this is the job for you!

Position Overview:

The Customer Relations team drives our company’s ability to retain existing customers and inspire new customers to join the Critical Cleaning family. As a Customer Service Coordinator, you will play a crucial role in establishing relationships and supporting our company’s brand in a way that is positive, honest, and professional. You will respond to customer inquiries, sales team requests and provide back-up support to the members of the Customer Relations Team.

Responsibilities:

  • Respond to customer inquiries by telephone, email, or chat to provide non-technical problem resolution or forward to appropriate personnel for resolution.
  • Mail/Communications: 
    • monitor company email account and forward messages appropriately
    • update eChempax: assign email inquiries to appropriate salesperson, track open items and shepherd process along to close
    • monitor purchase orders (PO)-inbox, assign POs to CRC team for execution
    • receive, sort, and distribute postal mail
  • Invoice MicroCare companies and close the order process.
  • Forward customer Certificates of Conformance (COC) requests; upload COCs to website.
  • Create and maintain the Sales and Customer Relations PTO calendars in SharePoint weekly.
  • Survey customers on annual basis to update: contact information, tax exemption forms, resale tax exemptions, sales and use tax exemptions and score cards.
  • Manage and update MicroCare’s internal extension and company issued cellphone lists in SharePoint.
  • Perform regular data hygiene in Chempax and other systems as needed.
  • Provide back-up support to CRC I as needed.
  • Assist in year-end functions such as moving of files and creating customer files as well as inputting pricing into Chempax.
  • Promote an incident free workplace by complying with safety policies and procedures and participate in company safety trainings.
  • Perform other related duties as required and assigned.

Preferred Qualifications:

  • Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.
  • Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.
  • Showcase the MicroCare’s strengths and highlight product lines by discussing the characteristics that make our organization unique.
  • Utilize Chempax to record activities and research product information.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

· One year of Customer Service experience.

· Associates degree or some college preferred.

· Must be proficient in Microsoft Office. Experience with MS Excel required.

· Spanish is a plus.

· Be self-directed and motivated.

· Excellent verbal and written communication.

· Be flexible and able to interact with employees at all levels.

· Consistently demonstrate ability to respond to changing situations in a flexible manner

   to meet current needs, such as reprioritizing work as necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Physical Requirements:

  • Continuous sitting
  • Continuous keyboard use/repetitive hand motion

 

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