MicroCare makes a promise to every one of our customers, and that promise is this: we will do everything we can to deliver to your hands the very best value in critical cleaning. That means we’re going to work hard to get you the right chemistry, the right process, and the right training so you get the cleaning you need.
A big part of that promise is our commitment to innovation. We’re constantly formulating and reformulating and developing new answers.
Another part of that promise is our people. We’re a real team, a dedicated and determined team, that works together to get you the answers you need at a price you can afford. Nobody knows more about critical cleaning than the team at MicroCare and we’re eager to share that information to help you clean better, faster, more safely and more economically.
The final part of the puzzle is our emphasis on “doing it right or don’t do it at all.” We call this our Product Stewardship program and it is completely unique in the industry. Product Stewardship is the heart of our promise to our customers. It is our position that we will only sell the right product, not merely a convenient one. We will ensure that product is used correctly and safely, or we won’t accept the order. We will lead the industry in the adoption of new safety procedures, such as the “Globally Harmonized System” (GHS) for labeling, packaging and shipping hazardous materials. We deliberately make our life complicated, so we can make yours simple.
What Is “Product Stewardship”?
Stewardship is the careful and responsible management of an item that one does not own but which is entrusted into one’s care.
For example, no company owns the atmosphere; nobody owns the rivers or the oceans; no factory owns their workers. In the rush to make a profit, sometimes companies cut corners and stop worrying about the things they don’t own.
Not at MicroCare. Here at MicroCare, we believe we have an obligation that extends beyond merely providing a functional product at a competitive price. We have a duty to help customers improve their quality, lower their costs, improve their processes, protect their workers and avoid damage to the environment. This goes far beyond merely putting a chemical into a pail and shipping it out the door. “Caveat emptor” is not, and never will be, the MicroCare way.
That’s why MicroCare is the world-leader in environmentally-progressive critical cleaning, coating and lubricating. We were the first in the world to introduce PCB cleaners that were completely safe for stratospheric ozone. We also have introduced low GWP cleaners, halogen-free cleaners and VOC-free cleaners. We also were the first to phase-out cleaners containing CFC, HCFC, TCA and methylene chloride, even though (at the time) those products were still legal and profitable.
In short, MicroCare focuses not just on developing and commercializing the most progressive cleaning products science can devise, but also educating our clients about the best cleaning products and processes, helping then select the optimal product for the task at hand, and then auditing their procedures to ensure everyone works safely and profitably.
Implementing Product Stewardship in Your Facility
First and foremost, the MicroCare Stewardship Program focuses on safety, because a safe cleaning environment also is an efficient cleaning environment.
Safety training, product selection, cleaning system design, operating training and on-site inspections are all part of the stewardship program. Depending upon the specific application, MicroCare may insist the customer obtain new cleaning equipment or equipment with specific features. MicroCare always will insist on employee training. In extreme situations, MicroCare may refuse to allow a MicroCare cleaner to be used. MicroCare will work with your engineers to specify cleaning processes that are well-designed and well-maintained, ensuring proper cleaning, minimizing solvent emissions, saving money and protecting your people and our planet.
Regulatory compliance is another area in which MicroCare assists customers. MicroCare takes great pains to insure the formulations are in compliance with local regulations, such as the VOC-rules in Southern California and the “F-gas” rules in Europe. MicroCare is totally up-to-date on the new “Globally Harmonized System” for chemical safety standards. Our products, labels and SDS sheets are all REACH- and ROHS-compliant. MicroCare also diligently scans emerging regulations to ensure the product labels, product specs and SDS sheets are up-to-date, compliant with local rules and include all the information a company needs to use the product safely and properly.
To help companies in selecting a cleaning fluid and process, MicroCare offers a state-of-the-art applications laboratory where customers can have cleaning studies performed. This ensures the optimal combination of cleaning fluid and cleaning process is implemented for each application.
Proper storage and handling procedures also are a focus of the Stewardship Program, because those procedures keep workers safe and avoid short-term overexposure. When appropriate, MicroCare even will work with customers to implement a monitoring program to track worker exposure levels.
To ensure that the original plans and procedures are being followed and have been properly updated as the needs of the business evolved, the MicroCare Product Stewardship program strongly recommends an annual audit of the cleaning system(s) and its operations.
MicroCare takes this responsibility for stewardship very seriously. MicroCare strongly recommends users satisfy their own curiosity and double-check our facts with thorough research into the products, processes and the competition. Should any person have any concerns about these products, they should contact MicroCare, 24-hours a day, seven days a week.