Our Promise
Our Promise To You
MicroCare makes a promise to every one of our customers, and that promise is this: We do everything we can to deliver to you the very best value in critical cleaning. We will strive to help you clean better, faster, safer and more economically. That means we will work hard to get you the right chemistry, the right process, and the right training so you get the critical cleaning results you need. Our promise is backed by our line of innovative products and our team of world class chemical experts.
A big part of our promise is our commitment to innovation. We’re constantly formulating and reformulating and developing new answers to your critical cleaning demands. MicroCare has pioneered hundreds of critical cleaning products in response to our customer’s evolving critical cleaning challenges.
Another part of that promise is our team of experts. We’re a real team, a dedicated and determined team, that works together to get you the answers you need at a price you can afford. Nobody knows more about critical cleaning than the experts at MicroCare. Our Chemists and Field Engineers are eager to share their knowledge and to provide you with the right processes and chemistries, all while never losing sight of your costs and investments.
The MicroCare Reliable Care Way
Here at MicroCare, we know we have an obligation that extends well beyond providing a functional product at a competitive price. We are obligated to run our business in an ethically responsible manner. That means we have a duty to help customers improve their quality, lower their costs, upgrade their processes, protect their workers and avoid damage to the environment. This goes far beyond merely putting a chemical into a pail and shipping it out the door. That simply is not the MicroCare way. The MicroCare Reliable Care Way is our signature approach to provide customers with the absolute best in product selection, customer service and technical support.
Learn more about the Reliable Care Way.
Implementing MicroCare Reliable Care in Your Facility
Product Selection, Process Design and User Training
On-site audits, product recommendations, cleaning system design and safety training are all part of the MicroCare Reliable Care Way. We will visit your facility, meet with your staff and specify the right chemistry for your specific cleaning needs. Our Field Engineers will then ensure your cleaning process is well-designed and well-maintained and users are trained to use it safely. It is important to us that you can minimize solvent emissions so you can save money and protect your people and our planet.
Note: Depending upon the specific application, MicroCare may insist the customer obtain new cleaning equipment or equipment with specific features. We always will insist on employee training.
Rest Easy About Regulations
We take great pains to ensure our formulations are compliant with local regulations, such as the VOC-rules in California and the REACH rules in Europe. MicroCare products, labels and SDS sheets comply with GHS (Globally Harmonized System) regulations for chemical safety standards. We also have on-staff regulatory experts who diligently scan emerging regulations to ensure the product labels, product specs and SDS sheets are up-to-date, compliant with local rules and include relevant information a company needs to use the product safely and properly. We strive to make your job easier.
Critical Cleaning Lab Support
The Critical Cleaning Lab helps companies determine the best cleaning fluids and processes for their particular application. Whether they need to troubleshoot their current options or are starting from scratch, the Critical Cleaning Lab can perform contamination analysis and cleaning studies to determine the best fluids and processes to use.
Handling, Storage, Transportation, Recycling and Disposal Advice
Proper handling and storage procedures also are a focus of the MicroCare Reliable Care Way because those procedures keep workers safe and avoid short-term overexposure. When appropriate, MicroCare will work with customers to implement a monitoring program to track worker exposure levels.
Annual Audits and On-going Training
To ensure that the original plans and procedures are being followed and have been properly updated as the needs of your business evolve, we strongly recommend an annual audit of your cleaning system(s) and its operations.
In short, MicroCare focuses not just on developing and commercializing the most progressive cleaning products science can devise, but also educating our clients about the best cleaning processes, helping them select the optimal product for the task at hand, and then auditing their procedures to ensure everyone works safely and profitably.
Disclaimer Note: MicroCare takes our Reliable Care responsibility very seriously. We strongly recommend users double-check our facts with thorough research into the products and processes. Should any person have any concerns, they should contact MicroCare.