Heather Gombos - Vice President, Business Operations
Heather Gombos is one of the icons of MicroCare. She’s been with the company for decades. She has come a long way from her childhood days of “playing MicroCare office” on Saturday visits to the company with her dad, Chris Jones. She’s done almost every job in the company on her path to becoming Vice President of Business Operations. This dynamism makes her perspective on MicroCare, its history, its ethics, and its future very valuable.
“Many supervisors and managers started in entry-level positions and through their hard work and dedication, have become invaluable members of our team.”
What it Takes to Get the Job Done
“I performed various functions and worked with many different people throughout the company,” she reported. “I started in marketing and then went into sales. But I also helped in the factory doing things like receiving goods or packing boxes – anything needed to help get the job done.”
Growing the MicroCare Team
Through the years Heather has watched the company grow, but what makes her the most proud is the people who have found their callings at MicroCare. “I’m very pleased we have so many people who built a career here,” she said. “Many managers and supervisors started in entry-level positions and through their hard work and dedication, have become invaluable members of our team”.
Heather officially started at MicroCare in 1994 in marketing and inside sales. However, Heather’s sense of humor and outgoing personality quickly got her promoted to outside sales. She worked with distributors, made end-user sales calls and presented at trade shows. During her tenure in outside sales, she managed the Midwest region of the US and all of Mexico.
Heather left MicroCare in 1998 to earn a business degree from Emmanuel College in Boston. “After graduation, I worked for what is now Oxford Health,” she recalled. “I was the quality supervisor and that’s where I learned about health insurance and the importance of quality programs and standardized procedures.”
Making Policies & Procedures
In 2002, Heather brought her experience and expertise back to MicroCare. “I returned to MicroCare to manage business operations and to head up the newly forming Human Resources Department,” she said. “That quickly led to defining and establishing new procedures, protocols and policies because we were growing quickly and had to make sure everybody was moving in the same direction,” she explained. Heather served as Business and HR Manager until 2010 when she was named Vice President of Business Operations.
A Sense of Humor and Open Ears
Two vital tools Heather has fine-tuned over the years is her sense of humor, and the ability to listen when making a big decision. “It’s so important to laugh, both at work and at home,” she said. “It helps to relieve stress and keep things in perspective. And when making the tough decisions, I like to build consensus, get everybody’s input,” she explained. “I respect other opinions and appreciate different viewpoints. I try to treat people the way I would want to be treated, including hearing what they have to say.”
Heather is pleased with the positive working environment and the way employees treat each other at MicroCare. “It’s a culture of respect for everybody on our team,” she explained. “We value our people and appreciate their ideas. It’s still a company where everybody knows everyone’s name. It’s unique and inclusive. It’s a place where people enjoy working.”
Under Heather’s guidance, MicroCare also works in supporting the community through local charitable organizations that are near and dear to our hearts, especially those that work in the areas of health, education, and environment. “This year we’re working with the local high school,” she explained. “Young people lack many of the soft skills needed for business today; things like how to conduct yourself in an interview, time management or when to use a cell phone. Our next generation of workers need these skills to be successful, and we can help them learn these skills.”
On a Personal Note
When not working, Heather enjoys spending time with her busy, active family of whom she is tremendously proud. She also serves on the board of directors as the corporate secretary with an organization called US Horse Welfare and Rescue. They work to educate people about the plight of America’s horses. Many are currently sold at auction and shipped to other countries under inhumane conditions where they are then killed for human consumption.